The Current Situation
Banks need to re-establish trust and consumer confidence.
Your ServiceNow platform provides a solid foundation for improving workflows and productivity. But at an enterprise scale, for a global-sized bank such as yours, it’s likely you are facing roadblocks that prevent you from fully capitalizing on its potential.
Innovation must be accelerated to keep pace with customer expectations.
Your challenges right now:
- Strict compliance and auditing requirements slow down development and deployment
- Manual, repetitive tasks like cloning eat up countless hours of developer time
- Undeployed backlogs accumulate as your team struggles to keep pace with requests
- Deploying a single update set can take weeks due to extensive testing needs
- Lack of visibility across instances makes it hard to identify and mitigate risks
- Complexity increases as instance inconsistencies accumulate
ServiceNow provides a solid foundation for more efficient workflows.
While ServiceNow provides a solid foundation, optimizing the platform for enterprise-scale banking at such an industrial scale isn't easy.
Here are a few questions for you to mull over:
- Is the ServiceNow platform working at a fast enough pace and are you deriving the full value of your investment in it?
- Is your ServiceNow team constantly carrying out war room sessions?
- How long do their cloning processes take?
- Have you had to ask your people to work evenings and weekends to get deployments across the line?
- Do you keep hearing from your team that hurdles to deployment are continuously causing delays?
- Are these delays in turn impacting your ability to deliver on business initiatives?
