ServiceNow Platform Engineering encompasses these core principles:
Go Native
Use as much native ServiceNow capability and functionality as possible. Read Principle
Visibility
A real-time, multi-instance, 360° view will help you deliver business success by allowing you to always know how, what, when, and where. Read Principle
Quality
The quality of your delivery pipeline as well as the pipeline payload, allows you to deliver ServiceNow applications, configurations, and features consistently. Read Principle
Speed
Anyone can go fast, but velocity with safety is what drives reliability. Read Principle
On-Demand Deployments
Flexible release packages combined with triggers and automation allow you to deploy anytime, anywhere. Read Principle
Command & Control
Focusing on systems rather than goals will, ironically, deliver the outcomes the business demands of your ServiceNow delivery practice. Read Principle