Principle 2 - Visibility
Planned work must match actual bill of materials deployed.
Being able to track the end-to-end pipeline and user story data from ideation to production release is just part of the visibility needed to see the big picture successfully. Despite being able to track user stories, today's enterprises need help to ensure that a planned release set of artifacts (also known as a Bill or Materials or BOM) is integrated to and synchronized with the release tickets and plan.
Manually using spreadsheets and documents is error-prone, laborious, and does not provide cross-instance visibility nor a traceable and auditable record for compliance concerns. Your teams need a type of visibility that gives them the situational awareness and context to unblock bottlenecks and make appropriate adaptations to the release plan. Having real-time 360° multi-instance visibility gives you the confidence that what is planned is what is delivered.
Manually built spreadsheets are error prone and laborious.
Am I Lacking Transformative Visibility?
The principle of Visibility is defined as the extent to which an organization can accurately predict future release payloads and confidently know the status and location of all release BOM artifacts. When ServiceNow teams face problems, a lack of pervasive visibility is often the culprit. Here are three signs you might need better visibility.