Executive Summary
Information is power, and, coupled with reusable automation,power becomes safety and control. Shared information and simple automations encourages collaboration and will empower your ServiceNow teams to focus more on innovation and less on troubleshooting and problem resolution. Meetings become shorter, more focused, and more productive. ServiceNow Platform Engineering is a set of core principles that drive increased productivity and collaboration.
This ebook results from speaking with and working with many customers and our experience applying Platform Engineering to ServiceNow at the enterprise scale.