Introduction

ServiceNow is incredibly flexible and powerful. Already a core technology, it’s rapidly growing in importance for enterprise digital transformation. But some businesses are experiencing growing pains and can’t always keep up with demand regarding their ServiceNow development. Born in the ITSM world, ServiceNow has evolved into a flexible, robust platform to scale and automate business processes, from HR and customer service to IT assets and facilities management. For all the benefits of ServiceNow, however, many organizations find delivering features more challenging than anticipated. While some workflows are available out of the box, many are not - and that means you’ll be customizing and developing your delivery pipeline yourself in-house for the Now Platform®. And for many companies, this is where the trouble begins.